01.25.11 at 6:00 a.m.
Lauren McClendon
Who's that? Meet the Downtown Public Safety Guides

Starting today, you may see some new, friendly faces out and about downtown Houston. The Downtown District is excited to roll out its newest program to serve its patrons, the Downtown Public Safety Guide Program.

The Downtown District developed the Downtown Public Safety Guide Program to ensure that residents, workers and visitors to downtown Houston feel confident in their personal safety and have a positive downtown experience.

Feel free to say “Hello!” to the Downtown Public Safety Guides (DPSG).  With a focus on hospitality and safety solutions, the DPSG provide customer friendly and visible presence serving as additional eyes and ears for downtown. The Guides patrol downtown daily focusing on the busiest pedestrian areas and also offer extra support for special events.

“We have listened to the needs of our downtown community and believe the new Downtown Public Safety Guides will provide businesses, residents and the public with an additional tool to help keep our streets safe and have a positive downtown experience,” said Bob Eury, executive director of the Downtown District. “What we have now is a dedicated group of Guides who are trained to connect problems with solutions – be that a homeless person to social services or a pedestrian in need of directions.”

The DPSG will focus on:

- Deterring crime by reporting problems to the proper authorities

- Discouraging aggressive panhandling

- Assisting the homeless population in distress by connecting them with social services

- Checking in on businesses

- On-street concierge service, assisting visitors, residents and workers with maps, directions and information on where to go, what to do and how to get there

- On-street concierge service, assisting visitors, residents and workers with maps, directions and information on where to go, what to do and how to get there

Having received intense training in first aid, safety procedures, conflict management and customer relations, the Guides are well-placed to help serve the downtown community.  However, don’t mistake the DPSG for the police or paramedics. For immediate assistance and emergencies, call 911 or the Houston Police Department Special Operations at 832.394.000.

Downtown District, Downtown Public Safety Guides
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